---
title: Service Reminders
description: This article covers the Service Reminders menu, how to add service entries, and how to interpret the displayed values.
---
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2. [Assets](https://help.perspio.io/help/assets?hsLang=en)
3. [Servicing](https://help.perspio.io/help/assets?hsLang=en#servicing)
# Service Reminders
## This article covers the Service Reminders menu, how to add service entries, and how to interpret the displayed values.
The **Service Reminders** menu in the Servicing Module offers a streamlined interface to track and update maintenance reminders based on predefined schedules and asset-specific thresholds. This feature is essential for ensuring that critical maintenance tasks are not overlooked and assets remain in optimal working condition.
#### **Understanding the Service Reminders Table**
Each row in the table represents a service reminder for an individual asset. The following columns are displayed:
- **Asset ID**: The unique identifier of the asset.
- **External ID**: External system reference (e.g., from an ERP).
- **Asset Name**: Display name of the asset.
- **Schedule**: The servicing schedule assigned (e.g., Road Vehicles).
- **Program**: The service program used (e.g., UTES, Odi Program).
- **Type**: Asset category (e.g., Combo).
- **Current Value**: Odometer or Run Hours (depending on schedule).
- **Last Serviced**: The date or distance/hours of the last recorded service. If none exists, this shows **No Entry**.
- **Next Service**: Predicted value at which the next service is due, based on the schedule logic.
- **Status**: Indicates if the asset is **Overdue** or has **No Data** (missing prior service entries or telemetry data).
- **Actions**: Displays the **Add Entry** button for creating a new servicing log.
You can search for specific assets using the **Search assets** bar at the top or apply filters using the **funnel icon**.
You may also adjust the time range for displayed reminders using the **date slider control**, e.g., view entries due in the next **1 month**. The list can also be exported by clicking the **Export** button.
---
#### **Adding a New Service Entry**
To register a new service entry:
1. Click the **Add Entry** button on the right-hand side of the asset row.
2. A modal window titled **Add Service Entry** will appear.
3. Complete the following fields:
- **Reminder**: Select the reminder reference ID (auto-filled if applicable).
- **Service Date**: Choose the date the service occurred.
- **Run Hours** (optional): Add the engine hours recorded at time of service.
- **Odometer** (optional): Enter the odometer reading at time of service.
- **Serviced By**: Name of the technician or team member who completed the service.
Once completed, click **Create** to save the entry, or **Discard** to cancel.
The entry will immediately update the reminder and reset the service countdown based on the configured schedule.
> **Note:** If both odometer and run hours are left blank, the system may be unable to calculate the next reminder, especially for combo-based schedules.
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---
#### **Reminder Logic**
Service Reminders follow thresholds set in the associated **Service Schedule**, which can be configured for:
- **Odometer-based servicing**
- **Run hour–based servicing**
- **Combo servicing** (whichever occurs first)
The reminder will automatically update the **Next Service** field and its **Status** once a new entry is created and the asset’s telemetry starts populating updated values.
If telemetry data is missing or the device is disconnected, **Current Value** will not update, and **No Data** or **Overdue** may appear erroneously. In these cases, confirm that the asset is receiving data or manually review servicing intervals.
---
#### **Best Practices & Troubleshooting**
- Use the **Export** function to regularly review overdue or no-data assets and plan upcoming servicing.
- Confirm that assets have valid telemetry mapped to either **Run Hours** or **Odometer** fields to ensure automatic tracking.
- If using ERP data instead of telemetry, make sure that inspection/service forms are completed promptly and submitted.
- Verify **Device Health** and **Schema Assignments** for assets with no data to ensure fields are configured correctly.
- Use the **Service Schedules** and **Service Programs** menus to manage global logic and thresholds.
- [Introduction](https://help.perspio.io/help/introduction?hsLang=en#main-content)
- [How to's](https://help.perspio.io/help/introduction?hsLang=en#how-tos)
- [Assets](https://help.perspio.io/help/assets?hsLang=en#main-content)
- [Asset Inspector](https://help.perspio.io/help/assets?hsLang=en#asset-inspector)
- [Utilisation Module](https://help.perspio.io/help/assets?hsLang=en#utilisation-module)
- [Configuration](https://help.perspio.io/help/assets?hsLang=en#configuration)
- [Events](https://help.perspio.io/help/assets?hsLang=en#events)
- [Servicing](https://help.perspio.io/help/assets?hsLang=en#servicing)
- [Asset Configuration](https://help.perspio.io/help/assets?hsLang=en#asset-configuration)
- [Device Configuration](https://help.perspio.io/help/assets?hsLang=en#device-configuration)
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- [Configuration](https://help.perspio.io/help/dashboards?hsLang=en#configuration)
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- [Available Reports](https://help.perspio.io/help/reports?hsLang=en#available-reports)
- [Groups](https://help.perspio.io/help/groups?hsLang=en#main-content)
- [Security Groups](https://help.perspio.io/help/groups?hsLang=en#security-groups)
- [Asset Groups](https://help.perspio.io/help/groups?hsLang=en#asset-groups)
- [Geofences](https://help.perspio.io/help/geofences?hsLang=en)
- [Workflows](https://help.perspio.io/help/workflows?hsLang=en)
- [Administration](https://help.perspio.io/help/administration?hsLang=en#main-content)
- [Settings Module](https://help.perspio.io/help/administration?hsLang=en#settings-module)
- [Admin Panel](https://help.perspio.io/help/administration?hsLang=en#admin-panel)
- [Devices](https://help.perspio.io/help/devices?hsLang=en#main-content)
- [Troubleshooting](https://help.perspio.io/help/devices?hsLang=en#troubleshooting)
- [Installation Guides](https://help.perspio.io/help/devices?hsLang=en#installation-guides)
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