--- title: I can't find an Asset in Perspio that is right in front of me. description: If you're unable to locate an asset in Perspio that is physically present, several factors could be contributing to this issue. This guide provides a comprehensive checklist to help you identify and resolve the problem. --- [Skip to content](https://help.perspio.io/help/i-cant-find-an-asset-in-perspio-that-is-right-in-front-of-me#main-content) English Show submenu for translations ![Screenshot_3-4-2025_17232_](https://help.perspio.io/hs-fs/hubfs/Screenshot_3-4-2025_17232_.jpeg?width=200&height=53&name=Screenshot_3-4-2025_17232_.jpeg) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:servicedesk@perspio.io) [Contact us](mailto:servicedesk@perspio.io) How can we help you? - There are no suggestions because the search field is empty. 1. [Perspio Help Centre](https://help.perspio.io/help?hsLang=en) 2. [Devices](https://help.perspio.io/help/devices?hsLang=en) 3. [Troubleshooting](https://help.perspio.io/help/devices?hsLang=en#troubleshooting) # I can't find an Asset in Perspio that is right in front of me. ## If you're unable to locate an asset in Perspio that is physically present, several factors could be contributing to this issue. This guide provides a comprehensive checklist to help you identify and resolve the problem. --- By systematically following these steps, you should be able to identify and resolve the issue preventing the asset from appearing in Perspio. #### **1. Verify Physical Device Status** Before proceeding with software checks, ensure the asset's tracking device is operational: - **Device Installation**: Confirm that a tracking device is installed on the asset. - **Power Supply**: Ensure the device is receiving power. If the asset has a battery isolator, verify that it is turned on. - **Status Indicators**: Check for active status lights on the device, indicating proper functionality. - **Signal Reception**: Make sure the device has adequate GPS and cellular signal strength. If any of these checks fail, address the hardware issue before proceeding. --- #### **2. Check if the Asset is Hidden in the GUI** Assets can be hidden from the user interface, making them unsearchable in the main view. To verify: 1. Navigate to **Settings** > **Inventory**. 2. Click on the **Asset Disabled** tab. 3. Search for the asset by name or serial number. 4. If the asset appears, click on it to open its configuration. 5. Locate the **Show in GUI** option and set it to **TRUE**. 6. Save the changes. This action will make the asset visible in the main **Assets** module. --- #### **3. Confirm Device Connectivity** - **Telemetry Status**: If the asset is equipped with a telemetry device, ensure it's powered on and transmitting data. A lack of recent data could indicate connectivity issues. - **Last Communication**: In the asset's **Snapshot** page, check the timestamp of the last received data. If it's outdated, the device may be offline or malfunctioning. --- #### **4. Inspect Service Flags** Service Flags control various functionalities for assets. To ensure the asset is active: 1. Navigate to the **Assets** module. 2. Select the asset. 3. Click on **Configuration**. 4. Under **Service Flags**, verify that essential flags like **Data Ingestion** and **Workflows** are enabled. --- #### **5. Review User Permissions** - **Security Group Restrictions**: Your user account might be part of a Security Group that doesn't have access to the asset. Contact your system administrator to verify and adjust permissions if necessary. --- #### **6. Examine Asset Filters** - **Active Filters**: In the **Assets** module, check if any filters are applied that might exclude the asset from view. Clear all filters to ensure a comprehensive asset list. --- #### **7. Validate Asset Location** - **Manual Location Override**: If the asset lacks GPS, its location might be manually set. To check: 1. Go to the **Assets** module. 2. Select the asset. 3. Click on **Configuration**. 4. Under **Static Location**, ensure the coordinates are accurate. --- #### **8. Assess Asset Group Membership** - **Asset Groups**: The asset might be part of a group that is not currently visible or accessible to you. Verify the asset's group memberships and ensure you have access to those groups. --- #### **9. Contact Support** If after performing these checks the asset remains untraceable, please contact the [Perspio Support Team](mailto:servicedesk@perspio.io) for further assistance. Provide them with the asset's details, such as name, serial number, and any other identifying information to expedite the troubleshooting process.   - [Introduction](https://help.perspio.io/help/introduction?hsLang=en#main-content) - [How to's](https://help.perspio.io/help/introduction?hsLang=en#how-tos) - [Assets](https://help.perspio.io/help/assets?hsLang=en#main-content) - [Asset Inspector](https://help.perspio.io/help/assets?hsLang=en#asset-inspector) - [Utilisation Module](https://help.perspio.io/help/assets?hsLang=en#utilisation-module) - [Configuration](https://help.perspio.io/help/assets?hsLang=en#configuration) - [Events](https://help.perspio.io/help/assets?hsLang=en#events) - [Servicing](https://help.perspio.io/help/assets?hsLang=en#servicing) - [Asset Configuration](https://help.perspio.io/help/assets?hsLang=en#asset-configuration) - [Device Configuration](https://help.perspio.io/help/assets?hsLang=en#device-configuration) - [Explorer](https://help.perspio.io/help/explorer?hsLang=en) - [Dashboards](https://help.perspio.io/help/dashboards?hsLang=en#main-content) - [Configuration](https://help.perspio.io/help/dashboards?hsLang=en#configuration) - [Reports](https://help.perspio.io/help/reports?hsLang=en#main-content) - [Available Reports](https://help.perspio.io/help/reports?hsLang=en#available-reports) - [Groups](https://help.perspio.io/help/groups?hsLang=en#main-content) - [Security Groups](https://help.perspio.io/help/groups?hsLang=en#security-groups) - [Asset Groups](https://help.perspio.io/help/groups?hsLang=en#asset-groups) - [Geofences](https://help.perspio.io/help/geofences?hsLang=en) - [Workflows](https://help.perspio.io/help/workflows?hsLang=en) - [Administration](https://help.perspio.io/help/administration?hsLang=en#main-content) - [Settings Module](https://help.perspio.io/help/administration?hsLang=en#settings-module) - [Admin Panel](https://help.perspio.io/help/administration?hsLang=en#admin-panel) - [Devices](https://help.perspio.io/help/devices?hsLang=en#main-content) - [Troubleshooting](https://help.perspio.io/help/devices?hsLang=en#troubleshooting) - [Installation Guides](https://help.perspio.io/help/devices?hsLang=en#installation-guides) [![](https://help.perspio.io/hs-fs/hubfs/Perspio%20Logo%20%E2%80%93%20Colour%20White%20%E2%80%93%20large%20%20RGB.png?width=786&height=177&name=Perspio%20Logo%20%E2%80%93%20Colour%20White%20%E2%80%93%20large%20%20RGB.png)](https://perspio.io) 2/50 Yeo St, Neutral Bay NSW 2089 [mailto:servicedesk@perspio.io](mailto:servicedesk@perspio.io) Copyright © 2026 Inauro