Overview
This article explains how to add a comment to a record in the Perspio Inspector module.
Comments are useful for recording updates, service notes, status changes, or handover information against a specific Inspector record so the activity is visible to other users.
Prerequisites
Before you begin, ensure:
-
You are logged in to Perspio
-
You have access to the Inspector module
-
You have permission to view and update the relevant Inspector record
-
You know which Inspector record needs the comment
How to Add a Comment in Perspio Inspector
Step 1: Open the Inspector module
From the Perspio main navigation, click Inspector.
What this screen does
-
Opens the Inspector workspace where records are listed and managed.
Screen controls
-
Inspector (menu item): Opens the Inspector module
-
Depending on your tenant setup, you may also see search and filter controls
Step 2: Open the relevant Inspector record
Click the Inspector record you want to update (example shown: 133…).
What this screen does
-
Opens the selected record so you can view details and interact with comments and other record activity.
Screen controls
-
Record row / record ID: Opens the selected Inspector record
-
The record usually opens in a drawer/panel on the side of the screen
Step 3: Open the comments panel/thread
In the Inspector record drawer, click the comments indicator/control (example shown as 1, which typically reflects the current comment count).
What this screen does
-
Opens the comment thread for the selected Inspector record.
Screen controls
-
Comments icon / comment count badge (e.g., 1): Opens the comment thread
-
The number usually indicates how many comments already exist on the record
Usability note
-
If the record has no comments yet, this value may be 0 (or a different comment icon may be shown depending on your layout/version).
Step 4: Click into the comment input field
Click Add a comment... in the comment panel.
What this screen does
-
Activates the comment input box so you can type a new comment.
Screen controls
-
Add a comment... field: Text input area for your note or update
Usability note
-
Use clear, concise comments so other users can quickly understand the update.
Step 5: Enter your comment and click Add Comment
Type your comment in the input field, then click Add Comment.
What this screen does
-
Saves your comment to the Inspector record and posts it in the comment thread.
Screen controls
-
Comment text field: Where you enter your note
-
Add Comment: Posts the comment to the record thread
Example comment
-
This is a comment. Servicing completed. (as shown in the Tango example)
Step 6: Confirm the comment appears in the thread
After posting, confirm your comment appears in the comments panel/thread.
What to check
-
The comment text is visible in the thread
-
It is attached to the correct Inspector record
-
The thread updates to reflect the new comment
Screen controls
-
Comment thread/list: Displays previously added and newly posted comments
Troubleshooting
I cannot see the comments option
-
Confirm the record drawer is open
-
Check whether your user role has WRITE permission for the Asset Inspector
-
Try refreshing the page and reopening the record
The Add Comment button does not work
-
Confirm text has been entered in the comment field
-
Check your internet connection
-
Refresh and try posting the comment again
My comment does not appear after posting
-
Reopen the comments panel/thread
-
Refresh the Inspector record
-
Confirm you posted the comment to the correct record
-
Check if another user or process updated the record at the same time
Notes
-
Comments are attached to the specific Inspector record you opened
-
Use comments for audit-friendly updates such as service completion notes, follow-up actions, or internal handover information
-
If you need to update a different record, repeat the same process on that record